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Help - I've forgotten my site ID! What can I do? |
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Help - I've forgotten my password! What can I do? |
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How will I remember all of the minutes that I buy for myself, my family and friends? |
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How do I share my site or keep it private if I prefer? |
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I have bought my minute but haven't received confirmation from you that the payment has been accepted. Do I own the minute I selected? |
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Can I reserve my minute and buy it later? |
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Can I change the order of the photos? |
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How many photos can I store on a site? |
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Can people leave comments? |
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I'd like to write a short bio (biography) or a longer 'life story' of the person the minute is about. Where do I do that? |
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How do I easily let people know about the site I have set up? I'm excited about it and want them to view it and leave some comments! |
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Do I have to build the site right away? What if I don't have time right now? |
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What if I want to make changes to the site later? Do I have to get it just right first time? |
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How do I contact you? |
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I have another billing-related question - can you help? |
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I'm having problems getting the certificate centered on the page. What can I do? |
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| If you can't find your question here, please click here to access our FAQ page. |
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| Q. |
I've checked here and the FAQs (click here if you want to check out the FAQs again) and still can't find the answers I need: what do I do now? |
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Click here please. |
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| 1. |
Q. Help - I've forgotten my site ID! What can I do? |
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A. No problem: the easiest way is to simply click here and login. Your site ID number is shown on your list of minutes. If you have forgotten your password you can fill out the forgot password page and it will be emailed to you in seconds. |
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Q. Help - I've forgotten my password! What can I do? |
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A. No problem: click here to go to the login page. Then click on the forgot password link and fill in your email and username. Your password will be emailed within seconds. |
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Q. How will I remember all of the minutes that I buy for myself, my family and friends? |
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A. Easy - whenever you sign in, you will see a list of all of your purchased minutes. Just select (click on) the one you want to view or edit or add more photos or words to. |
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Q. Do I share my site or keep it private if I prefer? |
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A. The choice is yours: keep it private or share it with family, friends or colleagues.
If you prefer to keep it private, you have total security, so no-one else can see your photos without your permission.
On the other hand, if you would like to share the memories with other people, feel free to share the password with friends and family or with whoever you wish - the choice is yours. You can also select the option to make it totally public. That way, if you are selected, your photos might appear in the Minute Gallery or even on the home page for all to see!
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Q. I have bought my minute but haven't received confirmation from you that the payment has been accepted. Do I own the minute I selected? |
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A. Until you receive confirmation, you can't be sure that you have successfully reserved your minute to stop others from buying it. Please check your junk or spam folders in case your internet service provider's filters have blocked us.
For tips on how to add the Memory Room to your white list (emails that are not junk and are therefore allowed into your inbox), please click here.
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Q. Can I reserve my minute and buy it later? |
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A. Sorry-no. Otherwise people might reserve them and then forget to come back and buy them, so stopping others from having their chosen minute(s).
The minute will stay in your shopping cart for 10 minutes until you have finished shopping for any other minutes you wish to purchase.
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Q. Can I change the order of the photos? |
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Absolutely: Once your photos are uploaded you will see the order of the photos displayed on the left side. All you have to do is edit the numbers to your preferred order and click the lower submit button. |
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Q. How many photos can I store on a site? |
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A. Due to storage considerations, we are permitting up to 10 high quality photos per minute bought. So, if you need more than 10 photos to commemorate an event, we recommend that you buy adjacent minutes to store your memories.
If you got actually 'got married' (said I do, signed the register, the vicar or priest pronounced you man and wife, etc.) at 11:30, but the ceremony lasted from 11:10 to 11:35, why not buy all of those minutes and put up to 250 (25 minutes bought x 10 photos per site) photos on your sites?! We offer great discounts for buying more than 1 minute.
As a special new feature, you can link to your favourite videos that are located on other servers such as http://www.youtube.com
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| 9. |
Q. Can people leave comments? |
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A. It's actively encouraged! As family and friends, acquaintances and colleagues leave short comments under Greetings or longer thoughts or shared memories in the Guest Book, the benefit of the site grows! They will all be able to contribute to the shared memories, the funny stories and so on that make the minute in question one to remember. If you prefer to make it private and just for your viewing, that's fine too. The choice is yours. |
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Q. I'd like to write a short bio (biography) or a longer 'life story' of the person the minute is about. Where do I do that? |
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A. You can record a bio or life story once you've purchased your minute or minutes. |
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| 11. |
Q. How do I easily let people know about the site I have set up? I'm excited about it and want them to view it and leave some comments! |
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A. We make it easy for you to email the details of your site to friends, family, and so on once you've set it up - all from within our system |
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| 12. |
Q. Do I have to build the site right away? What if I don't have time right now? |
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A. Not at all. You can always come back later to build the site - just make sure you grab your preferred minute or minutes now! |
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Q. What if I want to make changes to the site later? Do I have to get it just right first time? |
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That's absolutely no problem. Changes to the site can always be made whenever you wish. Your site can grow as you add more details. |
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| 14. |
Q. How do I contact you? |
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A. Please click here for our contact details and a contact form. |
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| 15. |
Q. I have another billing-related question - can you help? |
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A. For any billing problems, firstly, please contact your credit card provider or other payment source if you believe the problem is at their end, as we cannot speak to them about your personal details, nor do we store any of your personal financial details on our site or, indeed, elsewhere. If you can't resolve the problem or if you feel that the problem is a Memory Room one, e.g. a merchant account problem, please click here to contact us and we will assist. |
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| 16. |
Q. I'm having problems getting the certificate centered on the page. What can I do? |
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A. Every printer is different and we don't know what size of paper you will use, but we can give you some general print guidelines. To change the print settings in Internet Explorer, click 'File' then 'Page Setup'. Set the 'Paper size' you want and then set 'Orientation' to Landscape. Change the 'Margins' as appropriate to your chosen paper size and printer. Also, your browser may be set to show page numbers and so on in the header or footer. Remove all characters from the header and footer input boxes and click 'OK' to save your changes. Select 'File', 'Print Preview' to see how the certificate looks and amend settings as appropriate before printing out the certificate. |
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