FREQUENTLY ASKED QUESTIONS (FAQS)
TECHNICAL FAQS
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| FREQUENTLY ASKED QUESTIONS (FAQS) |
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| 1. |
Q. What is the purpose of The Memory Room? |
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A. It's a place to store those special memories, of cherished moments, great achievements, people you care about, in photos and words. You choose the minute or minutes when events happened that you would like to remember and perhaps share with others, friends and family, colleagues. These could include:
- a child's first steps
- their first words
- starting school
- school plays
- exam successes
- first dates
- graduating from school
- the prom
- a first job or starting college or university
- graduating from there
- job promotions or pay rises
- having a business idea that changed your life (not had one yet? Check out our other offerings!)
- getting engaged
- then married, birth of children,
- grand-children
- retirement
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| 2. |
Q. How do I actually buy a minute? What is the process? |
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A. It's very simple.
At the top of the screen, you'll see a box entitled "FIND A MINUTE FOR YOU OR SOMEONE SPECIAL".
In there is a box marked "Time Zone".
Click on the arrow on the right side of the Time Zone 'drop-down' box (the box containing "- -Select Time Zone - - ").
Select from that box your chosen time zone by clicking on it so that the correct one shows in the box. The time zone is for the event you want to remember on this site, so, depending on the event, it could be where you live now; where you were born; where you got married or the time zone of the event in the life of the person you're buying the minute for.
Then select a year, month, day, hour and minute that you would like to mark as special and click "Go"!
That's it! |
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If the minute is available, you will be notified on the screen and you can then purchase it. Your chosen minute will stay in your shopping basket for up to 10 minutes until you complete your purchase. In those 10 minutes, you can choose other minutes to buy, and then add them to your basket and checkout, or simply checkout straightaway.
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But you must checkout within 10 minutes of selecting the first minute.
(This is so that other people can buy them if you changed your mind but stayed logged in to the site, reserving certain minutes in your shopping basket.)
Don't worry: checking out is quick and you can always come back for more minutes!
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If your preferred minute is not available, you will be offered nearby / adjacent minutes to the one you were after. If you're happy with the selection, choose one or more of these and add them to your basket, where they will remain for up to 10 minutes until you complete your purchase.
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| 3. |
Q. How do I give a minute as a gift? |
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A. If you have not already purchased the minute you want to give as a gift, do that first. Just follow the same process of buying a minute as usual.
Then login to your admin area and you will see this minute listed. Click on the "click here" link below the Gift column and fill in the form. When the transfer is complete, this minute will be marked transferred in your account. In addition, the recipient will receive a nicely designed gift certificate email from you containing login information for them to access their minute site.
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Q. How will I remember all of the minutes that I buy for myself, my family and friends? |
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A. Easy - whenever you sign in, you will see a list of all of your purchased minutes.
Just select (click on) the one you want to view or edit or add more photos or words to.
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| 5. |
Q. What do we get for this amazingly low price? |
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A. You own your exclusive minute (in your time zone) on our website.
Your minute has a unique page on our site for you to store your treasured photographs and add words to describe the event. Store your thoughts about those special moments or describe them for friends, family and colleagues to know more about this great event.
You receive a certificate to display or to give as a thoughtful gift.
We'll also give you security features that mean you can keep the site private if you wish or, if you prefer, you can allow others to view the site. (Please see below.)
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| 6. |
Q. How do I share my site or keep it private if I prefer? |
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A. The choice is yours: keep it private or share it with family, friends or colleagues.
If you prefer to keep it private, you have total security, so no-one else can see your photos without your permission.
On the other hand, if you would like to share the memories with other people, feel free to share the password with friends and family or with whoever you wish - the choice is yours. You can also select the option to make it totally public. That way, if you are selected, your photos might appear in the Minute Gallery or even on the home page for all to see!
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| 7. |
Q. How long will this site exist? In other words, for how long will I have access to my minute(s) and photos? |
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A. Being Life Coaches, we are very aware of how important it is to people to feel that they are being treated fairly and with respect. We will maintain this site for many, many years and it is intended to be an enduring store for your memories. One of our companies, a UK-registered (3555183) and VAT-registered (GB702754059) company, Dunedin Consultants Limited of Mayfair, London, England (www.dunedin-consultants.com), owns and runs the Memory Room site. If we ever sold the company, we would ensure that this site would continue under its new ownership. We have also made arrangements that, if the site is under our ownership at the time of our death, it will continue under charitable ownership or control to raise funds for good causes. All minute buyers would of course be notified of any such change in ownership.
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| 8. |
Q. I have bought my minute but haven't received confirmation from you that the payment has been accepted. Do I own the minute I selected? |
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A. Until you receive confirmation, you can't be sure that you have successfully reserved your minute to stop others from buying it. Please check your junk or spam folders in case your internet service provider's filters have blocked us.
For tips on how to add the Memory Room to your white list (emails that are not junk and are therefore allowed into your inbox), please click here. |
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| 9. |
Q. Can I reserve my minute and buy it later? |
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A. Sorry-no. Otherwise people might reserve them and then forget to come back and buy them, so stopping others from having their chosen minute(s).
The minute will stay in your shopping cart for 10 minutes until you have finished shopping for any other minutes you wish to purchase.
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| 10. |
Q. Can I change the order of the photos? |
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A. Absolutely: Once your photos are uploaded you will see the order of the photos displayed on the left side. All you have to do is edit the numbers to your preferred order and click the lower submit button. |
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| 11. |
Q. How many photos can I store on a site? |
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A. Due to storage considerations, we are permitting up to 10 high quality photos per minute bought. So, if you need more than 10 photos to commemorate an event, we recommend that you buy adjacent minutes to store your memories.
If you got actually 'got married' (said I do, signed the register, the vicar or priest pronounced you man and wife, etc.) at 11:30, but the ceremony lasted from 11:10 to 11:35, why not buy all of those minutes and put up to 250 (25 minutes bought x 10 photos per site) photos on your sites?! We offer great discounts for buying more than 1 minute.
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| 12. |
Q. My question isn't here - what can I do now? |
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A. No problem. Firstly, have you checked the Technical FAQs below?
If so, and your question still isn't answered, just send us an email at support@memoryroom.com and we'll do our best to answer it as quickly as possible.
(Please note: only questions or problems written in English can be answered at this time. Thank you for your understanding.)
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| 13. |
Q. How do I contact you? |
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A. Please click here for our contact details and a contact form. |
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| TECHNICAL FREQUENTLY ASKED QUESTIONS (FAQS) |
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| 1. |
Q. Help - I've forgotten my site ID! What can I do? |
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A. No problem: the easiest way is to simply click here and login. Your site ID number is shown on your list of minutes. If you have forgotten your password you can fill out the forgot password page and it will be emailed to you in seconds. |
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Q. Help - I've forgotten my password! What can I do? |
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A . No problem: click here to go to the login page. Then click on the forgot password link and fill in your email and username. Your password will be emailed within seconds. |
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| 3. |
Q. The site doesn't load properly (or at all) in my browser. What's wrong? |
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Click here for: Microsoft's Internet Explorer
Click here for: Mozilla Firefox |
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| 4. |
Q. The site isn't responding - what's happening? |
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A. The site is receiving huge attention - we're delighted with its popularity and are increasing the number of users who can access the site at the same time. Please try again shortly.
Occasionally, the site is unavailable while essential maintenance is carried out.
This will be as short as possible and we sincerely apologise for the inconvenience.
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Q. The photos I am trying to load are very big, i.e. the file size is big - is that a problem? |
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A. Not at all. We have designed the site specially. It will automatically reduce the size of your photo files, without any intervention by you! It's all automatic.
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| 6. |
Q. I am getting an error message about Java or Java scripts or am I getting a blank screen when I click on one of your links. What do I need to do? |
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A. Our site uses Java scripts, so you need to enable Java or "allow memoryroom.com" in your Java script blocker. The page should then appear. If it doesn't, click on 'reload page' or 'refresh page' in your browser please.
Some areas of the site do not allow using the "Back key" in your browser. This is both to keep the integrity of the database searches and ordering data. If you get a blank page or error message that the page is not available, you will most likely have to close your browser and start over again. |
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Q. I don't seem to be getting your emails, e.g. payment confirmation. How do I add your email addresses to my 'white list' to ensure that my ISP doesn't treat your emails as junk or spam? |
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A. It is possible that your ISP is filtering or blocking your emails. You may need to add MemoryRoom.com to your white list. Click here to learn about white lists. |
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| 8. |
Q. I'm having problems getting the certificate centered on the page. What can I do? |
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A. Every printer is different and we don't know what size of paper you will use, but we can give you some general print guidelines. To change the print settings in Internet Explorer, click 'File' then 'Page Setup'. Set the 'Paper size' you want and then set 'Orientation' to Landscape. Change the 'Margins' as appropriate to your chosen paper size and printer. Also, your browser may be set to show page numbers and so on in the header or footer. Remove all characters from the header and footer input boxes and click 'OK' to save your changes. Select 'File', 'Print Preview' to see how the certificate looks and amend settings as appropriate before printing out the certificate. |
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Q. My technical question or problem isn't here - what do I do now? |
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A. Don't panic! Just send us an email at support@memoryroom.com and we'll do our best to answer it as quickly as possible.
(Please note: only questions or problems written in English can be answered at this time. Thank you for your understanding.)
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